Deliveries | FAQ
Items sent out 4pm for next day delivery
All orders will be sent in cool-boxes with cool packs to make certain they are as fresh as when we send them.
All orders will be sent in cool-boxes with cool packs to make certain they are as fresh as when we send them. Up to 20kg £13.00
Tracking details are sent out via email and products can be tracked from here.
We deliver in England, Wales, and Scotland to just north of Edinburgh. We are unable at present to deliver to the Highlands of Scotland, Ireland or the Islands around the coast as we can’t guarantee delivery within the 24-hour deadline.
All deliveries must be signed for .
We do deliver to overseas destinations but as refrigerated transport is required and it is never guarranteed we can not despatch everyday. please call us on 01227 266873 and we will be happy to look into it for you.
I won’t be home for the delivery what should I do?
We use an overnight couriers who, provided they have an instruction from us, will leave your parcel where ever you have a safe place a signature is still required on receipt of goods. If you are out to work you could have it delivered to your work address, just let us know.
The courier likes to have a contact telephone number for the recipient in case of problems in finding you.
Will the fish/shellfish be ok till I get home?
Your fish shellfish will be packed in an insulated container with sufficient ice to ensure the temperature is stable for at least 36 hours after leaving us. We have tested the packaging over a 48 hour period very successfully. If you have any doubts when you open the box, ring us straight away.If you like to place a order for future date just pay for it and email via the contact page your delivery date .
Your payment details are not received or stored by us at any time. They are handled by PayPal or Google depending on which payment method you choose. We keep information about your orders and contact details in our secure business systems. No information about you or your orders is available to others on the internet. Our servers are protected by both hardware and software firewalls. Your information will not be passed to any third party supplier without your consent.